SHIPPING AND RETURNS
WHERE DO WE SHIP?
Hurray! Raffa Rosa ships Australia-wide..
All orders are dispatched through Australia Post Standard Delivery.
Orders less than $85 - $10 shipping charge
Orders over $85 - FREE
We endeavour to process and dispatch orders within 48 hours of receiving them. Orders placed on a Saturday or Sunday will be dispatched on a Monday.
Once dispatched, it can take between 2-6 business days to receive your order, as per Australia Post Standard Delivery estimates.
Raffa Rosa takes no responsibility for delays in shipping, damage to the package, loss of the package or the arrival of your order at the wrong location due to incorrect delivery address.
Additional shipping charges may apply for orders returned due to incorrect or incomplete address details.
TRACKING YOUR ORDER
An email with tracking information will be sent to you as soon as your order has been dispatched.
We hope that you'll LOVE your Raffa Rosa order. If, for some reason however, you are not completely happy with your purchase, you can send this back to us for a full refund or exchange.
Conditions of return:
- Contact us by email, within 3 days of receiving your order
- Return the product(s) to us within 10 days of receiving your order
- Products must be unwashed, unused and in their original packaging with tags
** Exceptions: Raffa Rosa will not offer refunds or exchanges on sale items
Return postage costs must be covered by the customer, unless Raffa Rosa agrees that the item is faulty. In this case, then delivery charges will be reimbursed along with the refund or exchange.